Claims
If you’re ready to submit a claim, download the relevant forms.
- For Travel Right Insurance Plans (TRIPs) and Visitors to Canada (VTC) policies only
- For the Student Accident policies (SAP), see the ‘Student Accident’ tab
- For International Student Travel Insurance Policies (ISP), see the ‘International Student’ tab
Are you Experiencing a Medical Emergency?
- Call the Emergency Assistance Provider prior to admission, or within 24 hours of a life or organ-threatening emergency
- Emergency Assistance Provider (24/7)
- 1-800-334-7787 (in Canada & USA)
- 1-905-667-0587 (elsewhere operator assisted collect call)
- 1-905-667-0587 (direct dial)
The insured or someone acting on their behalf must authorize the insurance company access to all relevant medical records. This includes current documents from the treating facility and those from the home physician(s) for the applicable pre-existing time frame that applies to their policy.